We’re Here to Help 💗
Welcome to Kawaii.shop Support! 💖
We’re here to make sure every part of your shopping experience feels as cute and seamless as possible. Whether you have a question on about your order, want help choosing a size, or just want to say hello — our friendly team is always happy to help.
🕒Response Time: Within 24 hours (Mon–Fri)
📦Tip: Include your order number for faster service.
Your trust means everything to us, and we promise every message is read by a real human who loves kawaii just as much as you do.
💌 Send Us a Message
We’d love to hear from you! Please fill out the form below and our team will get back to you as soon as possible.
📦 Before You Contact Us
Before you reach out, here are a few quick links that might help you right away:
🛍️ Track Your Order
Track your package in real time →
Enter your order number to see the latest updates instantly.
💖 Returns & Exchanges
Read our full policy →
Most items are eligible for returns within 14 days of delivery.
🌸 FAQs
[Find answers here →]
Get quick help with sizing, shipping, and common questions.
✨ Shop With Confidence
Every order at Kawaii.shop is backed by our Kawaii Guarantee — meaning every product is quality-checked, carefully packed, and tracked from our warehouse to your doorstep.
We believe in complete transparency. No hidden suppliers, no mystery products, no fast fashion shortcuts.
Only authentic, high-quality kawaii items, thoughtfully curated for you.
✔️ Verified Secure Checkout
✔️ Free U.S. Shipping $75+
✔️ 14-Day Return Policy
✔️ 10,000+ Happy Customers
🧸Transparency Builds Trust
You can also reach us directly:
📧 Email: Form Above.
🕒 Response Time: Within 24 hours (Mon–Fri)
📍 Business Office: Sheridan, WY (Administrative Office Only)
💌 Returns/Exchanges: Please use our Return Portal [link].
We love hearing from you — feedback, suggestions, or even photos of your kawaii setup are always welcome!
Collaborations & Partnerships
🌸 Want to Collaborate?
We’re always looking to partner with talented artists, designers, and influencers who share our passion for kawaii culture!
🎨 For Artists:
Create exclusive collections and apparel with us — you design, we produce and handle fulfillment. Generous commissions for every sale.
📸 For Influencers:
Join our affiliate family! Share what you love and earn commissions through genuine, aesthetic collaborations.
💌 Contact: partnerships@kawaii.shop
💖Community Thank-You
💖 From Our Team to You — Thank You for Being Here
Every message, every order, and every bit of feedback helps us grow the kawaii community we’ve always dreamed of.
Your trust keeps us inspired to keep improving — one pastel package at a time.
We can’t wait to help you find your next favorite kawaii treasure!
🌷 Stay connected!
Follow us on Instagram @kawaii.shop
Join our newsletter for early access & cute deals