Shipping policy

Shipping Policy

Last updated May 1, 2026

This Shipping Policy explains how orders placed on Kawaii.shop, operated by Kawaii Stop LLC, are processed, shipped, and delivered.

By placing an order, you acknowledge and agree to the terms below.

Shipping Overview

  • All orders include tracking
  • Delivery timeframes are estimates only and are not guaranteed
  • Shipping fees cover transportation only and are non-refundable unless explicitly stated
  • Tracking information is provided once your order ships

Pre-Purchase Shipping Assistance

If you need delivery by a specific date or would like to explore faster shipping options, please contact customer support before placing your order.

Estimated delivery timelines do not guarantee arrival by a specific date.

Shipping Options & Estimated Delivery Times

United States

Economy Shipping — $4.99
Estimated delivery: 10–15 business days

Standard Shipping — $9.99
Estimated delivery: 7–14 business days

Priority Shipping — $19.99
Estimated delivery: 5–11 business days

Free Shipping

  • Orders of $75+ qualify for free Economy Shipping (U.S.)
  • Orders of $150+ qualify for free Economy International Shipping

International Shipping

Economy International — $9.99
Estimated delivery: 2–4 weeks

Express International — $19.99+
Estimated delivery: 7–15 business days

Delivery times vary by destination and customs processing.

Processing & Dispatch

Orders are typically processed within 2–5 business days.

Please allow 1–8 business days during high-demand periods or for made-to-order, limited, or specialty items.

If your order includes multiple items, processing time may be based on the item with the longest handling time.

Fulfillment Locations & Multiple Shipments

Orders may ship from fulfillment centers located in the United States or internationally.

If your order includes multiple items, it may arrive in separate packages at no additional cost. Each shipment will include its own tracking number.

Delivery of one or more packages constitutes partial fulfillment of the order.

Delivery Issues & Support

If your shipment is delayed, missing, or marked as delivered but cannot be located, please contact our support team.

We may coordinate with the carrier to investigate and determine an appropriate resolution based on the situation. Resolutions may include a replacement, store credit, or another reasonable solution where applicable.

Customs, Duties & Import Fees

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT or tariffs

These charges are not included in your order total and are the responsibility of the customer.

If an order is refused due to unpaid customs or import fees, the shipment may be returned, abandoned, or disposed of by the carrier. In such cases, shipping charges are non-refundable.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an address is incorrect or incomplete:

  • A $4.99 reshipping fee may apply if the package is returned
  • If the carrier cannot return the package, we may not be able to recover or reship the order

If you notice an address issue, please contact us as soon as possible so we can review available options.

Delivery Delays & Force Majeure

Delivery delays may occur due to circumstances outside our control, including:

  • Carrier disruptions
  • Customs processing
  • Severe weather
  • Holidays
  • Natural disasters
  • Labor or system disruptions

These delays do not automatically qualify an order for a refund.

Shipping Claims & Documentation

To help us review shipping-related claims, please include:

  • Your order number
  • Your tracking reference

Incomplete claims may delay resolution.

Customer Support

Hours: Monday–Friday, 9:00 AM–5:00 PM CT
Response time: 24–48 business hours
Closed: Weekends and major holidays

Contact Us

For shipping questions or delivery support, please contact:

Kawaii Stop LLC
30 N Gould St STE N
Sheridan, WY 82801
United States

Email: contact@kawaii.shop